Jacquelines Bridal

I feel as if me and the other reviewers went to two COMPLETELY different stores. Even before I walked in, I had a good feeling about the place--it was clean, well lit, airy, and it smelled fantastic. Jacqueline was courteous and helped me to look at dresses in my budget. It was my first time shopping for a wedding dress, and I needed help desperately. She described the difference in fit, design, even the various shades of white a wedding dress can be!! I had no clue

I do not regret going to this boutique. Jacqueline has decades of experience, and displays this in her professionalism, eye for detail, and her genuine desire to help me. I highly recommend.

Hooo boy. I don't ever write reviews but I have a *lot* to say about this "business." Prior to scheduling my appointment I made the mistake of only looking at the Google reviews for Jacqueline's Bridal, where they have 4/5 stars. After the awful experience I had and seeing all of these terrible other Yelp reviews echoing exactly what happened to me, it is obvious the Google reviews have been cherry-picked and are wildly misleading. Don't let the Google rating fool you- my experience at Jacqueline's Bridal was quite possibly the worst customer service experience I have ever had.

I'll start by saying that when you request an appointment online with Jacqueline's Bridal you submit your wedding date, dress size and your budget. So they knew all of these things already and booked my appointment knowing it. Upon arrival we were immediately accosted by Jacquey for walking through the "side door" instead of the front door, which seemed like a weird way to greet a new customer, but we didn't care too much. After we sat down with the young woman (I think her name was Ashleigh, but I can't remember), my friend was scolded for talking pictures (even just pictures of me), telling us we could only take pictures once we purchased a dress! She then asked me what my max budget was. When I replied with $1,000, she very clearly made a face of disgust and told me, very condescendingly, there might not be anything for me to try on. I agreed to extend my budget to $1,500 - $2,000, just because I was desperate to try on a dress, and was feeling pretty terrible about myself. She still balked at my budget saying there "wouldn't be many options" for me for under $2,000. I was then asked about the date of my wedding, which is October 2024. Both women balked at this wedding date and Jacquey scolded me for "shopping so late". They then proceeded to lecture me on how all of their other bridal appointments that week were for 2025 Weddings and telling stories of all the brides they've had cry because they couldn't get their dress in time. Such a lovely thing to be told your first time dress shopping!

After this startling and off-putting beginning of the appointment, things did not get better. Jacquey and her colleague proceeded to walk around the store for 10 minutes looking for dresses that would fit my budget, being blatant about how "difficult" it was to find something in my price range. I was shocked that despite having booked my appointment two months prior, and included my budget and dress size, they had made no effort to pull any dresses for me beforehand, and that they had the gall to be so shocked by my budget. The dresses they pulled were ultimately fine. None of them blew my mind or many of the qualities I was looking for. Apparently lace was also "out of my budget." There was one dress I liked quite a bit that Jacquey told me would "look even better if I lost 5-6 pounds," which was completely inappropriate and rude. I was also told that I would have better luck finding dresses in my price range and size at a David's Bridal or Vows.

What I cannot understand is why, if they KNEW my budget TWO MONTHS beforehand, they even bothered to take my appointment, if they had so few dresses for me. They knew my budget, my timeline, my dress size all ahead of time, yet still *took* my appointment and then had the audacity to act surprised by these things!

The other part that boggles my mind is that they acted like their store was this luxurious, opulent space, with all these expensive dresses I simply could never afford, a space they clearly thought I did not deserve to be in. But the space hardly justified this attitude. They did not even have 360 mirror so that I could look at the dresses from all angles. Their changing room was barely big enough for me to move around in. And my mom, sister and friend were all crammed at a tiny table off to the side where they couldn't even really look at me properly. And the dresses were honestly meh... well at least the ones my poor, low-budget self could afford.

It was blatantly obvious by the staff's behavior that they felt I was too poor and too fat to shop there, and that I was wasting their time. This was the first time I had ever gone wedding dress shopping and honestly if it weren't for my second appointment at a different shop later that day where I had a lovely, completely opposite experience, I would have been devastated. I am a breast cancer survivor who had a bilateral mastectomy at age 28- I have intense body and self esteem issues and it was my worst nightmare that I would go shopping for a wedding dress and be made to feel like I was not worthy of feeling beautiful. Jacqueline's Bridal made my worst nightmare come true. I would rate them 0 stars if I could. No one should ever be treated that way and I cannot understand how this place is still in business if this is how they treat their customers.

PSA - Avoid Jacqueline's Bridal at all cost! My fiance was very turned off by the whole process here and the mortifying remarks by the owner. Very deceptive sales practices here (worse than used car salesman!) and costs are much higher for the same products at comparable stores in the area. They say they only carry "exclusive" european products but it's just sales/marketing nonsense so they can charge you more. Look at all the negative reviews this place has - take the hint and stay away!

After reading the yelp reviews, this almost feels like piling on. But every description of service at Jacqueline Bridal tracks with what our experience was. Despite filling out an appointment form MONTHS ago, they acted like everything was a surprise to them AND they didn't like my daughter's answers to her budget, wedding date, and size issues which remain the same as when she booked the appointment. I'm not sure why they didn't just say TWO months ago that they didn't have inventory for our kind of people. Don't ask for information and then ignore it! Yes, it wastes our time but it also wasted their precious time as well.

I assumed because it was in Wellesley, that the shop would be too luxurious and high end for my daughter's wedding dress. But my guess is people from Wellesley don't shop there. I'm not sure how a wedding dress shop could operate without a 360 mirror. To look at the back of the dress, my daughter was given a handheld mirror like she was at Supercuts. We were not offered coffee or even a bottle of water. The dressing room was a tiny stall. If the bride is trying on a poofy ball gown, they will have a hard time. When you add that to being scolded over every detail: budget, dates, and photo taking, I don't know how this business survives. I don't think either employee said one nice or encouraging thing to my daughter. This was supposed to be fun, a moment...instead it was like a "what not to do when dealing with a customer" tutorial. The only upside is it did help highlight how differently my daughter was treated at the next bridal shop (one with a less ritzy zip code). When we arrived at our next stop there were ten dresses waiting in a very large dressing room based on my daughter's desires and needs. Totally different experience!

Finally, after reading the reviews here, it's kind of concerning to read the business owner replies. They are super defensive, dismissive, and nasty: They try to "out" the reviewer by using their full names (which as a bridal shop they are privy to but, seriously?!?!?) and telling an alternate tale of what happened ( often bizarrely citing their security video, huh?!) And it's always the customers' fault?!?! If anything, it only confirms the validity of the reviews. Perhaps an owner response that expresses regret or an interest in doing better...or even an "I'm sorry we did not meet your expectations" is more in keeping with good business practice. Basically they bully you in the shop and then try bullying the reviewer on Yelp! Nice business practice! Too bad they don't take the feedback and, I dunno, just BE different the next time for the next person.
Don't let the Wellesley address fool you...this is not a luxe place where shopping for a wedding dress makes one feel like a queen. There are better places with kinder people who rely on providing good service and inventory not just their location while delivering nothing more.

I had a terrible experience at Jacquelines Bridal. I walked in, and was told I couldn't even look because I didn't have an appointment. (There was no one else in the store, and it was 3:30 on a Wednesday afternoon.) The owner then said she had a cancellation so she could in fact let me look around. (Like she was doing me a favor.) When she pulled out dresses that weren't "me," or that I simply didn't like, she tried to tell me why they *would* work for me. I felt unheard and dismissed. Owner used every sales tactic in the book. I tried on @6 dresses, none of which I loved. Each one she told me either looked beautiful, or if it didn't look good, explained how it could be tailored to look beautiful. The last dress was ok, and owner told me she didn't think I could do better. Incredibly pushy. It seemed more important for her to make a sale than for the customer to feel good about the experience. (Side note: in the middle of my trying on dresses, owner's assistant appeared, and owner berated her for taking too long of a break. It was awkward and uncomfortable to say the least.) In any event, I made the mistake of buying the dress out of fear that I wouldn't find anything better, (that's on me, not the owner), but left with a bad taste. I had left the dress at the shop with the intention of returning the following week for a fitting, but a day or two later started feeling apprehensive about returning. I decided that at the very least, I did not trust this person's opinion, and did not want to give her more of my business. A few days later I went back to the shop, and asked if I could return the dress, which for the record was brand new and NEVER LEFT THE STORE. I was told there were no exceptions, all sales were final. The customer definitely does not come first at Jacquelines Bridal shop, and my strong advice is to avoid this place.

I'm giving two stars because ultimately the alterations to my dress were beautiful. However, my experience with the owner Jacqueline was terrible and offensive. She was incredibly rude, pushy and manipulative. When I was unsure about whether I wanted a particular veil she questioned if I could afford it, took it off my head and said she would show it to her next appointment because it would look good on them. When discussing an add on that was being made for me she continued to tell me that if I did it a certain way it would be ugly and make me look too big. I'm striving for body positivity so tried to ignore that as best i could
But it was clear only her opinion mattered. The last part I'll share is her trying to force me to do steaming with them. I let her know my wedding was out of state and I would be traveling so it made sense to wait. She continued to pressure me and told me the steamer they use would hold in travel. I stood my ground but she continued to share steaming horror stories to change my mind. I should have read the reviews prior to going but I had limited time to get my dress (bought elsewhere) altered. The other staff were nice so I hope they find another place to work.

Picked up the dress today and ended up being so mad, the owner was rudely trying to sale us low quality jewelry with very unfair price, 270 for a piece of cheap looking headwear, we realized we got ripped off and wanted to turn if after five minutes out of the store, but the owner said they don't do any refund. Prices for alterations are also unreasonable. Write the comments here just to share our awful experience and hope no one gets ripped off in the future. I would give zero star if I could.

Absolutely terrible customer service. The owner was so demeaning when working with myself (the bride), my mother, and my mother in law. We could not even share what we envisioned without her talking down and mocking our ideas. Not to mention the prices are outrageous. Do not waste your time.

I had a bridal appointment this past weekend and I am ecstatic with my dress and consultation advice. Not only did I find a one-of-a-kind unique, lovely wedding dress, Jacquelin gave me stylist advice on my hair, makeup, and shoes. I feel so confident with her knowledge that I am going to feel my best on my special day! Thank you, Jacqueline's bridal! I will definitely be recommending to friends and family.

If I could give a ZERO rating I would. The owner double talks you into buying. She is the rudest person I have ever met. She not only double talks you , she talks over you and pressures you to buy. The dress i bought stupidly was
$2, 900.00... She wouldn't allow me to have my photo taken in the dress. There are so many things wrong with this woman and shop. No tag in the dresses... I didnt want my dress after 5 minutes of being FORCED into it (and i mean FORCED) and i didnt even have any fitting yet and didn't bring it home...but no returns. So i found the exact dress at 10 other bridal places, (the EXACT dress) for $460.. She must buy them and then jack them up four times over. She is such a SCAM!!!!
SCAM, DO NOT GO HERE
Since this happened I have heard of 5 other people from Wellesley who this happened to.
I honestly don't know how this woman can sleep at night.
And how can the people working for her, knowing that she does this SCAMMING continue to work for her is beyond me.
PS. She doesn't take American Express...otherwise I could have gotten my money back.